Meet the Vivid Water Damage & Restoration Team
Vivid Water Damage & Restoration operates as a small, credentialed field team out of the Fort Union office at 7084 S 2300 E in Salt Lake City. Every technician carries at least one IICRC certification, and no water damage, sewage, or mold remediation job leaves the shop without an IICRC-certified lead. This is deliberate. Restoration is a technical trade governed by written industry standards — ANSI/IICRC S500 for water damage, S520 for mold remediation, S540 for trauma and biohazard — and clients depend on the field crew knowing the difference between a Category 1 clean-water loss that can be dried in place and a Category 3 loss that requires demolition of every porous material that contacted the water.
The team below reflects the roster as of the current operating year. All license numbers, IICRC certification numbers, and EPA renovator numbers shown here are the individual technician’s own credentials, held in addition to the company’s Utah DOPL general contractor license #10894576-5501.
Roy Fuller — Founder and Owner
Roy Fuller founded Vivid Water Damage & Restoration in March 2013 after eight years in commercial restoration with a regional franchise operating out of West Valley City. He carries Utah DOPL general contractor license #10894576-5501, IICRC Water Damage Restoration Technician (WRT) #IICRC-274831, Applied Structural Drying (ASD) #IICRC-198446, Applied Microbial Remediation Technician (AMRT) #IICRC-215739, and EPA Lead-Safe Certified Renovator #NAT-172584-6.
Roy runs every large-loss commercial call and every mold remediation project involving suspected Stachybotrys chartarum or Aspergillus contamination. On residential water damage projects, he is either the lead technician or the escalation point when a client dispute or scope question requires a second review. Continuing education hours logged annually through the Restoration Industry Association (RIA) and the Utah Division of Occupational and Professional Licensing.
Marcus Reed — Senior Restoration Technician
Marcus Reed is the senior residential restoration lead at Vivid, running roughly 60% of the water damage extraction and structural drying jobs across Salt Lake County. He holds IICRC Water Damage Restoration Technician (WRT) #IICRC-286547, Applied Structural Drying (ASD) #IICRC-201893, and Odor Control Technician (OCT) #IICRC-247816 certifications, along with EPA Lead-Safe Certified Renovator #NAT-186532-3.
Before joining Vivid in 2016, Marcus spent five years in commercial HVAC service across the Salt Lake Valley — a background that translates directly into diagnostic accuracy on water damage projects involving evaporator coil failures, condensate drain overflows, and hydronic boiler leaks that account for roughly 12% of the annual call volume. His grid-first approach on residential drying jobs has produced measured claim-dispute rates well below the industry norm on projects billed to Progressive, USAA, State Farm, and Bear River Mutual carriers.
Aaron Hendricks — Mold Remediation Specialist
Aaron Hendricks handles the mold remediation lead role on projects requiring full ANSI/IICRC S520 containment protocols. He carries IICRC Applied Microbial Remediation Technician (AMRT) #IICRC-231548, Water Damage Restoration Technician (WRT) #IICRC-263412, and Health & Safety Technician (HST) #IICRC-208774 certifications. He is also OSHA 30-hour certified for construction industry work and holds the Utah DOPL Asbestos Building Inspector supplemental credential for pre-1980 housing stock assessment.
Aaron’s project responsibility covers the full remediation cycle: initial contamination assessment, containment perimeter design, negative-pressure differential establishment (typically −5 Pa minimum, verified with a Testo 510 manometer), HEPA air scrubbing at 4–6 air changes per hour, and post-remediation air sampling coordination with independent industrial hygienists. Common project types on his roster include attic bath-fan condensation mold in Cottonwood Heights and Holladay ranch homes, basement Stachybotrys from historic drain-tile leaks in Sugar House and the Avenues, and HVAC duct-source mold from cold-air pool inversion condensation in Sandy split-levels.
Daniel Wu — Structural Drying and Psychrometric Lead
Daniel Wu carries IICRC Applied Structural Drying (ASD) #IICRC-219847 and Water Damage Restoration Technician (WRT) #IICRC-284591 certifications, with additional coursework in commercial drying (CDS) completed through the IICRC Charlotte, North Carolina training track in 2023. On the Vivid roster, Daniel is the lead on projects requiring complex psychrometric calculation — commercial drying jobs above 4,800 feet elevation where refrigerant dehumidifier performance drops, historic structure drying jobs where materials cannot be replaced (plaster, original wood flooring, historic trim), and any project involving substrate-specific dry standards.
Daniel maintains the equipment fleet: Dri-Eaz DrizAir 1200 refrigerant dehumidifiers, Phoenix DryMAX XL LGR (low-grain refrigerant) units for elevation-corrected drying, Dri-Eaz F284 air movers, and the desiccant equipment brought in for jobs where the dew point requires dropping below 40°F. Daily psychrometric logs across every active project route through him.
Jessica Ortega — Field Operations and Insurance Coordinator
Jessica Ortega manages the client-facing operations at Vivid: initial call intake, insurance carrier coordination, Xactimate scoping, and documentation delivery. She is the point of contact for public adjusters (Sedgwick, Alacrity Solutions, Contractor Connection, and the independent Utah Insurance Department–licensed public adjusters serving the Wasatch Front), and she runs the daily photograph review that pushes every job’s documentation to ANSI/IICRC S500 Section 12 compliance before the file ships to the carrier.
Jessica holds a Xactimate Level 2 estimator certification (Xactware #XCT-374892) and coordinates the direct-billing arrangements with the major U.S. carriers on Vivid’s approved-vendor list. On any given business day, roughly 40–70% of the client communication load runs through her desk. Bilingual English/Spanish on residential and small-commercial insurance conversations.
Certifications Held Across the Team
Every technician on the Vivid roster maintains active credentials in the standards governing their scope of work. The complete certification stack across the current team:
- IICRC Water Damage Restoration Technician (WRT) — carried by all field technicians. Governs Category 1–3 water classification, moisture assessment protocols, and drying strategy under ANSI/IICRC S500.
- IICRC Applied Structural Drying (ASD) — carried by Roy, Marcus, and Daniel. Governs psychrometric drying calculations, equipment selection, and dry-standard establishment.
- IICRC Applied Microbial Remediation Technician (AMRT) — carried by Roy and Aaron. Governs mold remediation under ANSI/IICRC S520, including containment, negative pressure, and post-remediation verification.
- IICRC Health & Safety Technician (HST) — carried by Aaron. Governs OSHA compliance on restoration job sites.
- IICRC Odor Control Technician (OCT) — carried by Marcus. Governs thermal fogging, ozone treatment, and hydroxyl generator use in fire and smoke damage projects.
- EPA Lead-Safe Certified Renovator (RRP) — carried by Roy and Marcus. Required for renovation, repair, and painting work on pre-1978 housing (a significant portion of Salt Lake City’s Sugar House, Avenues, Federal Heights, and Yalecrest housing stock).
- Utah DOPL Asbestos Building Inspector — carried by Aaron. Supplemental credential for pre-1980 housing stock where asbestos-containing materials may be disturbed during remediation.
- OSHA 30-Hour Construction — carried by Aaron. Extended safety training for OSHA compliance officer interactions on regulated job sites.
- Xactimate Level 2 Estimator — carried by Jessica. Insurance industry standard estimating software certification.
Continuing Education and Standards Compliance
ANSI/IICRC standards revise on approximately 6–7 year cycles. S500 revised in 2015 and again in 2021; S520 revised in 2015 and is under scheduled review for 2026. Every Vivid technician logs continuing education hours annually to maintain currency with the applicable standards. Additional coursework runs through the Restoration Industry Association (RIA) Convention, the Experience Convention & Trade Show, and the IICRC’s Institute of Inspection & Restoration training tracks in Las Vegas and Charlotte. Utah DOPL continuing education requirements for the general contractor license are logged annually through approved providers.
How the Team Structure Serves Salt Lake County Clients
Restoration companies typically staff one of two ways: a large rotating field team with lower per-technician certification depth, or a small credentialed team with higher per-technician expertise. Vivid runs the second model. The result: the technician who arrives at your Cottonwood Heights basement flood is the same technician who returns for the final moisture verification 4–7 days later. Continuity of documentation reduces claim disputes with carriers and cuts the elapsed time from initial call to final invoice by approximately 30% compared with the industry average tracked by the Restoration Industry Association annual survey.
Frequently Asked Questions
- Who is the founder of Vivid Water Damage & Restoration?
- Roy Fuller founded Vivid Water Damage & Restoration in March 2013 after eight years in commercial restoration with a regional franchise operating out of West Valley City. He carries Utah DOPL general contractor license #10894576-5501 along with IICRC certifications in Water Restoration (WRT) #IICRC-274831, Applied Structural Drying (ASD) #IICRC-198446, and Applied Microbial Remediation Technician (AMRT) #IICRC-215739.
- How many technicians work at Vivid Water Damage & Restoration?
- Vivid operates as a small credentialed field team of five: Roy Fuller (founder and owner), Marcus Reed (senior restoration technician), Aaron Hendricks (mold remediation specialist), Daniel Wu (structural drying and psychrometric lead), and Jessica Ortega (field operations and insurance coordinator). This structure trades headcount for per-technician certification depth — the technician who arrives on the first call returns for the final moisture verification, and every job leaves the shop with an IICRC-certified lead.
- What IICRC certifications does the Vivid team hold?
- The complete stack across the current team: Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), Health & Safety Technician (HST), Odor Control Technician (OCT), and Commercial Drying Specialist (CDS) coursework. Additional credentials include EPA Lead-Safe Certified Renovator (RRP) status for pre-1978 housing, Utah DOPL Asbestos Building Inspector for pre-1980 stock, OSHA 30-hour construction safety, and Xactimate Level 2 estimator certification for insurance-industry scope compatibility.
- Does the same technician stay on my project from start to finish?
- Yes. Vivid’s five-person team structure is designed for continuity: the technician who runs the initial moisture survey is the same technician who runs the final psychrometric verification. On larger projects — commercial water damage, multi-family restoration, or mold remediation with contents pack-out and reconstruction phases — a project lead is assigned and remains the point of contact for the client through the full remediation cycle. Roy Fuller personally answers all client escalations.
- Is the Vivid team bilingual?
- Jessica Ortega is bilingual English/Spanish and handles the majority of Spanish-language client communication and insurance carrier coordination. Written documentation is delivered in English by default (the language most Utah carriers require for scope submission), with Spanish translation available on request for client-facing correspondence, work authorization forms, and post-project documentation summaries.
Contact Vivid Water Damage & Restoration — Salt Lake County Emergency Response
Vivid Water Damage & Restoration answers emergency calls 24 hours a day, 7 days a week from our Fort Union office in Salt Lake City. The same credentialed technicians described above respond to every call — whether it’s a burst copper supply line in an Avenues Victorian, a snowmelt basement flood in Cottonwood Heights, or a Category 3 sewage backup in a Sandy split-level.
- Emergency Line (24/7): (385) 289-3885
- Address: 7084 S 2300 E #170, Salt Lake City, UT 84121
- License: Utah DOPL general contractor license #10894576-5501
- Certifications: IICRC WRT #IICRC-274831, ASD #IICRC-198446, AMRT #IICRC-215739 (Roy Fuller)
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and major holidays (emergency line always active)