Vivid Water Damage & Restoration Services

Vivid Water Damage & Restoration provides IICRC-certified emergency response and full-scope restoration across Salt Lake County. Every service listed below is delivered by the same credentialed field team out of the Fort Union office at 7084 S 2300 E, under Utah DOPL general contractor license #10894576-5501, and documented to ANSI/IICRC S500 (water damage), S520 (mold), and S540 (biohazard) standards. This page is the top-level index of the service catalog; each entry links to a dedicated service page with the technical depth, equipment specifications, and process detail relevant to that specific service line.

Water Damage Restoration

Water damage restoration is the core service line, covering emergency water extraction, structural drying to equilibrium moisture content, moisture detection, dehumidification, and the reconstruction phases that follow. Salt Lake County’s typical failure modes drive the case mix: braided stainless washing machine supply hose failures (roughly 41% of Category 1 clean-water calls), water heater ruptures, freeze-thaw pipe bursts during the January–February window, and sump pump failures during the mid-March through late-May Wasatch snowmelt window.

• Emergency Water Extraction — truck-mounted and portable extractors up to 200 gpm capacity.
• Structural Drying — psychrometric drying under ANSI/IICRC S500 to EMC targets.
• Dehumidification — refrigerant, LGR, and desiccant equipment for elevation-corrected drying.
• Moisture Detection — pin and pinless meters, thermal imaging, cavity inspection.
• Emergency Services — 24/7 dispatch with under-60-minute response inside Salt Lake County.
• Basement Flooding — snowmelt, sump pump failure, and hydrostatic-driven basement loss response.
• Commercial Water Damage — large-loss commercial response and multi-tenant coordination.
• Insurance Claims Support — direct billing, Xactimate scoping, adjuster coordination.

Sewage Cleanup and Category 3 Sanitation

Sewage cleanup handles Category 3 black-water losses under ANSI/IICRC S500 with full PPE protocols, negative-pressure containment, EPA-registered antimicrobial application, and post-remediation ATP surface swab verification. Salt Lake County Health Department has jurisdiction over Category 3 remediation involving suspected sewage and often requires documentation sign-off before re-occupancy.

• Toilet Overflow Cleanup
• Sewage Backup Cleanup

Mold Remediation Under IICRC S520

Mold remediation follows ANSI/IICRC S520 protocols including containment perimeter installation, negative-pressure differential of −5 Pa or greater verified with a Testo 510 manometer, HEPA air scrubbing at 4–6 air changes per hour, and post-remediation air sampling by an independent industrial hygienist. Common project types in Salt Lake County include attic bath-fan condensation mold in Cottonwood Heights and Holladay ranch homes from the 1960s–70s, basement Stachybotrys chartarum in Sugar House and Avenues bungalows with historic drain-tile leaks, and HVAC duct-source mold in Sandy split-levels.

• Mold Removal
• Mold Prevention
• Black Mold Remediation
• Mold Inspection and Testing

Fire and Smoke Damage Restoration

Fire and smoke damage projects cover soot removal, thermal fogging for odor neutralization, HEPA air scrubbing, and structural cleaning of finishes coated in combustion residue. Kitchen grease fires produce protein soot on cabinet finishes and glossy surfaces; full structure fires trigger EPA-required air-quality clearance testing before re-occupancy.

• Fire Damage Restoration
• Smoke Damage Cleanup
• Soot Removal
• Fire Damage Board-Up
• Odor Removal Services
• Air Scrubbing and HEPA Filtration

Biohazard Cleanup Under IICRC S540

Biohazard cleanup follows ANSI/IICRC S540 for trauma, crime scene, and hoarding remediation. Full PPE protocols, containment, and post-remediation ATP swab verification apply. Salt Lake County Health Department coordination is standard on biohazard projects involving suspected infectious material.

Reconstruction and Rebuild Services

Reconstruction restores the property to pre-loss condition under the same Utah DOPL general contractor license #10894576-5501 that governs the restoration phase. A single license, a single point of contact, and a single one-year workmanship warranty covers both remediation and rebuild.

• Drywall Repair After Water Damage
• Flooring Removal and Replacement
• Contents Cleaning and Pack-Out
• Reconstruction and Repairs

Commercial and Multi-Family Restoration

Commercial projects differ from residential in scope size, insurance carrier expectations, and coordination requirements. Multi-tenant properties require access coordination, temporary containment between affected and unaffected units, and additional-insured endorsements on the CGL certificate of insurance.

• Commercial Flood Cleanup
• Industrial Water Damage
• Multi-Family Water Damage Restoration

Storm Damage Response

Storm damage combines water damage with wind, hail, or roof-penetration losses. Common Wasatch Front storm patterns include microburst downdraft events during summer thunderstorms, heavy snow load with ice dam meltwater intrusion in late winter, and hail damage during spring severe weather. Response typically involves emergency tarping, water extraction, structural drying, and coordination with roofing subcontractors under Utah DOPL specialty licenses.

How Services Interact on Larger Projects

Real restoration projects rarely fit neatly inside a single service line. A basement flood from a burst supply line (water damage restoration) that sat undetected for 72 hours becomes a mold remediation project (S520 protocols apply). A sewage backup (Category 3 sanitation) with finished-basement drywall demolition triggers reconstruction. A kitchen fire (fire and smoke damage) leaves the space with fire-department water damage (S500 drying protocols apply). Vivid’s single-crew, single-license structure means the same project stays with the same team from initial call through final walkthrough — no handoffs between remediation and rebuild contractors, no gaps in documentation, no scope disputes at the boundary between services.

Additional Resources

• Types of Water Damage — Category 1, 2, and 3 water classification under IICRC S500.
• Water Damage Restoration Cost — typical cost ranges by category, class, and scope.
• Our Process — the 8-stage Vivid restoration methodology.
• Case Studies — documented restoration projects across Salt Lake County.
• Credentials — Utah DOPL, IICRC, and EPA certifications.

Frequently Asked Questions

Does Vivid handle every service listed on this page in-house?

Water damage restoration, structural drying, dehumidification, moisture detection, sewage cleanup, mold remediation, fire and smoke damage cleanup, biohazard cleanup, and reconstruction services are performed directly by the Vivid field team under Utah DOPL general contractor license #10894576-5501. Specialty trade scope (licensed electrical rewiring, licensed plumbing supply-line replacement, HVAC ducted system replacement, structural roofing work) is coordinated with licensed subcontractors when the scope requires it; Vivid manages the subcontractor relationship and remains the client’s single point of contact.

Which services trigger IICRC S520 mold remediation protocols?

Any project with visible mold growth on more than 10 square feet of contiguous surface, any Category 2 or Category 3 water loss that sat longer than 72 hours before mitigation, and any project where a moisture reading identifies hidden saturation of cellulose-based materials for more than 72 hours. IICRC S520 requires containment, negative pressure, HEPA scrubbing, and post-remediation air sampling — adding roughly 3–7 days to the project timeline and specialized equipment cost. The trigger for S520 versus S500 protocols is documented in every project file.

What’s the difference between water damage restoration and reconstruction?

Water damage restoration covers water extraction, structural drying, sanitation, and demolition of unsalvageable materials to return the space to a dry, sanitized state suitable for rebuild. Reconstruction covers the rebuild phase: drywall replacement, insulation, flooring, cabinetry, painting, and finish carpentry to restore the property to pre-loss condition. Some restoration companies handle only remediation and hand off reconstruction to a general contractor; Vivid handles both under a single license, meaning one warranty covering both remediation and rebuild workmanship.

Does Vivid offer scheduled maintenance or non-emergency services?

Yes. Scheduled non-emergency services include real-estate pre-purchase moisture inspections, suspected slow-leak investigations that have not caused visible damage, mold odor investigations, post-renovation moisture verification, HVAC duct-source mold assessment, and commercial preventive maintenance for property managers concerned about latent moisture issues. Assessment fees run $185–$350 depending on scope and are credited toward any resulting remediation project.

What if my project needs a service Vivid doesn’t offer?

Services Vivid does not offer directly include: asbestos abatement (referred to Utah DOPL-licensed asbestos contractors), lead paint abatement beyond RRP-covered renovation work (referred to licensed lead abatement contractors), septic system pumping (referred to licensed septic pumpers), structural engineering assessment (referred to Utah-licensed structural engineers), and legal representation on insurance claim disputes (referred to Utah-licensed public adjusters or insurance attorneys). Referrals to trusted local providers are provided at no charge; Vivid does not receive referral fees.

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Contact Vivid Water Damage & Restoration — Salt Lake County Emergency Response

Vivid Water Damage & Restoration answers emergency calls 24 hours a day, 7 days a week from our Fort Union office in Salt Lake City. Every service listed on this page is delivered by the same credentialed field team, documented to the same ANSI/IICRC standards, and covered by the same one-year workmanship warranty.

• Emergency Line (24/7): (385) 289-3885
• Address: 7084 S 2300 E #170, Salt Lake City, UT 84121
• License: Utah DOPL general contractor license #10894576-5501

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Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
• Closed: Sundays and major holidays (emergency line always active)